Remote IT support and outsourcing for businesses

What the service includes

• Agreed scope, priorities and issue reporting process
• Coordination of support, maintenance and suppliers
• IT development planning and transparent billing

Remote IT support for international businesses

Elink ICT can support remote users and work with businesses outside Croatia, subject to an agreed technical scope. Typical work includes Microsoft 365 administration, workstation troubleshooting and coordination with your existing IT team. Coverage hours, communication language, escalation and access permissions are agreed before onboarding.

Onboarding, boundaries and handover

We start with an inventory of devices, services, suppliers and existing administration methods. Remote support requires approved access and a working connection; physical faults need an on-site contact or separately arranged visit. The quote should distinguish recurring support, proactive maintenance, projects and licences. We also agree on documentation ownership and a handover process when the engagement ends.